Mail Server Upgrade
06 May 2008
By Gianpiero Colagiacomo
Within the next few days we will be upgrading our mail server. This upgrade will also allow us to offer you enhanced email options including, but not limited to, webmail and server-based spam filtering. The change should be transparent to you, however it does require that you check and possibly change one of the settings on each of your email accounts. You need to ensure that 'SMTP server authentication' is enabled. To check if this is set and, if not, to find out how to enable it please follow the instructions below for your particular email client.
If you require assistance to make this change or if you have any other query regarding your mail accounts or website hosting, please do not hesitate to contact us by telephone on 01296 712180.
How to set up Authenticated SMTP
1. Outlook 2000
Go to Tools > Services (or Tools > Accounts, if Services is not listed). Select your Internet E-Mail Account and press "Properties." Go to the "Servers" tab, and check "My server requires authentication" under Outgoing Mail Server. Press "Settings," select "Use same settings as my incoming mail server," then press "OK" three times to save the changes & return to Outlook.
2. Outlook 2002 & 2003
Go to Tools > E-Mail Accounts. Select "View or change existing e-mail accounts" and press "Next." Select your POP/SMTP account and press "Change." Press "More Settings." Go to the "Outgoing Server" tab, and check "My outgoing server (SMTP) requires authentication." Select "Use same settings as my incoming mail server" and press "OK." Press "Next," then press "Finish" to confirm your changes and return to Outlook.
3. Outlook Express
Go to Tools > Accounts. Select the "Mail" tab. Select your email account and press "Properties." Go to the "Servers" tab, and check "My server requires authentication" under Outgoing Mail Server. Press "Settings," select "Use same settings as my incoming mail server," then press "OK" twice times to save the changes, then press "Close" to return to Outlook Express.
4. Netscape 6.x +
Go to Edit > Mail & Newsgroups Account Settings. Go to the "Outgoing Server (SMTP)" option and check the option for "use name and password." Enter your username as mailbox@domain.name and press "OK." After that, you will be prompted for your mailbox password when you attempt to send a message.
If you want Netscape to remember your mailbox password, you have to go to Edit > Preferences > Privacy & Security > Passwords, and check the option for "Remember Passwords." This may not be something you want to do if you visit sensitive sites.
5. Entourage V.X
Edit your email account(s). Under "Sending Mail," press "Click here for advanced sending options." Check "SMTP Server Requires Authentication," and select "use same settings as receiving mail server." Close the options window, and press "OK" to save changes & return to Entourage.
6. Mail for MAC OS X
Go to Mail > Preferences, highlight your email account, and press "edit". On the "Account Information" tab, you will see a section for outgoing mail server. Press "Options" under your outgoing mail server. Change Authentication from "None" to "Password." Enter your username as mailbox@yourdomain.name, and enter your mailbox password. Press "OK" twice to get back to the account listing, then close the account listing.
